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Privacy Policy
Burden Sales Surplus Center respects your privacy.
We do not sell, rent or exchange any information about
our customers or potential customers, including users of this website. We do not require you to log in to browse this site.
Any personal information that is provided by you is used only for the purpose of fulfilling your orders with us. All information
about our customers and potential customers is kept confidential and secured. We will not telephone or send e-mail messages
other than when required to complete an order or in response to a request from you. If you have questions about our privacy
policy, send email to
webguy@surpluscenter.com
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To Place An Order
Our goal is to make your shopping experience convenient for you. We offer several options for
you to place an order with us.
Order Online
We advertise more than 10,000 items here on our website. Along with photographs
and detailed descriptions, some item listings also include additional information like wiring diagrams,
additional photographs, and installation instructions. New products are added daily, so even if you choose to take advantage of other
order options, consider www.surpluscenter.com your definitive source of product information and availability.
Order By Phone
You can place an order 24 hours a day, 7 days a week by calling our toll free number
1-800-488-3407 from all 50 states plus Canada, Puerto Rico and the Virgin Islands.
Order By Mail, Email, FAX
- Send us your order via US Postal Service:
Surplus Center
PO BOX 82209
Lincoln NE. 68501
- Send us your order via fax: 1-877-474-5198
- Send us your order via email: CustomerService1@surpluscenter.com
Orders may be handwritten or typed. Make sure to provide a correct street address.
P.O. boxes only work for Parcel Post and Priority Mail deliveries. If using a Rural Route please include box number.
Also include your phone number with area code. Include payment - (money order, bank draft, check, card info - United States Customers)
If you'd rather make payment arrangements over the phone, just let us know and we will call you when we receive your order.
International Orders
The Surplus Center welcomes international orders. When you place an order online from outside the United States,
Canada, or the Virgin Islands, we will contact you via email to make shipping and payment arrangements. We accept Western
Union Money Transfers and Wire Transfers for international orders. If you have any questions about placing an international
order, send an email to world@surpluscenter.com
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Shipping & Delivery Information
Please allow 7 - 10 working days for delivery. If an item is out of stock we will inform you of the expected delay.
All items, unless otherwise noted, are priced F.O.B. Lincoln. You are responsible for shipping costs and a $2.00 handling fee.
We normally ship by:
UPS: Items up to 150 lbs. can be sent using ground, 3rd Day, 2nd Day or Next Day service. (3rd Day, 2nd Day and Next Day are guaranteed services.)
Priority Mail: Items up to 70 lbs. will be delivered in 2-3 days to most U.S. addresses.
Truck Freight: We use Fedex Freight Co. to ship items that weigh more than 150 lbs. or are too large to ship using UPS. A residential delivery fee will apply to shipments made to residential or rural areas.
C.O.D. Orders: UPS and USPS Priority Mail only. $9.00 per box.
International Orders: Ship using BAX Global, USPS Air Mail Parcel Post or USPS Global Express Mail.
If you receive a package from us that has been damaged in shipping, please contact us
immediately by calling 1-800-488-3407 or sending email to shipping@surpluscenter.com
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What We Sell?
Our surplus products are usually one time purchase at prices well below normal. Quantities are limited to what we have on hand.
We describe our products as follows:
New - products that have never been installed or used
New Take-Offs - items removed from unused equipment
Removed From Service - used products in good working condition
Brand New - non-surplus products we regularly stock that are purchased directly from the manufacturer
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Warranty Information
Products we regularly stock that are purchased directly from the manufacturer are covered
by that manufacturers warranty.
We warrant all other products, only to the original purchaser, to be free from defects in
materials and workmanship for a period of 90 days from date of shipment.
Because we have no assurance of the purposes for which any of the items herein will or may
be used, no warranty is given as to the fitness of the item for any particular purpose.
You have the responsibility for determining the suitability of items herein for your
particular use. We shall not be liable for incidental or consequential damages.
NOTE! Warranties do not cover bent hydraulic cylinder shafts.
We shall, at our option, repair or replace any items deemed by us to be defective under
this warranty. Items returned by the purchaser for warranty adjustment must be handled
as stated in our return policy. Proof of, and date of purchase will be required.
Remedies under this warranty shall be limited to the original purchase price of the
claimed defective item.
(Some states do not allow limitations on implied warranties, incidental or consequential
damages, thus, some of the limitations or exclusions referred to above may not apply to you.)
In no event shall we be liable for any damages, or warrant any of our products which are
made defective as a result of damage in shipment, user's abuse, neglect or improper
operation.
A copy of the warranty, if any, for an item in this catalog may be obtained, at no charge,
upon written request addressed to:
Surplus Center
Warranty Department
PO BOX 82209
Lincoln NE. 68501
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Returning Merchandise
If you receive a product from us and are not satisfied or the item is not suitable for
your application, you can return it within 30 Days, as long as the item has not been
installed or modified and it is in the original manufacturers condition.
A refund will be issued for the cost of the item only.
All returns must be shipped back PREPAID with all original parts, manuals and accessories.
We do not accept COD shipments.
If a product is defective within the warranty period please contact us immediately
so we may assist you.
All returns must have a Return Authorization number written on the box.
To obtain an authorization and shipping instructions call 1-800-488-3407 or
email customerservice@surpluscenter.com
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How To Contact Us
Remember, you can place an order with us 24 hours a day, 7 days a week by calling our toll free number
1-800-488-3407 from all 50 states plus Canada, Puerto Rico and the Virgin Islands.
To speak with someone in our Customer Service Department:
call 1-800-488-3407 8am-5pm (central standard time) Monday - Friday
or email customerservice@surpluscenter.com
To Send a FAX:
402-474-5198 Toll Free FAX 877-474-5198
To speak with someone in our Technical Support Department:
call 1-800-488-3407 8am-5pm (central standard time) Monday - Friday
or email techhelp@surpluscenter.com
If you have quantities of new surplus items to sell send email to
buyer@surpluscenter.com
If you have questions or suggestions about our website send email to
webguy@surpluscenter.com
To speak with someone in our Shipping Department:
call 1-800-488-3407 8am-5pm (central standard time) Monday - Friday
or email shipping@surpluscenter.com
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