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Terms of Use
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To Place An Order Our goal is to make your shopping experience convenient for you. We offer several options for you to place an order with us.
Order OnlineWe advertise more than 10,000 items here on our website. Along with photographs and detailed descriptions, some item listings also include additional information like wiring diagrams, additional photographs, and installation instructions. New products are added daily, so even if you choose to take advantage of other order options, consider www.surpluscenter.com your definitive source of product information and availability.
Order By PhoneYou can place an order 24 hours a day, 7 days a week by calling our toll free number
1-800-488-3407 from all 50 states plus Canada, Puerto Rico and the Virgin Islands.
Order By Mail, Email, FAX- Send us your order via US Postal Service:
Surplus Center
1015 West "O" St.
Lincoln NE. 68528- Send us your order via fax: 1-877-474-5198
- Send us your order via email:
customerservice@surpluscenter.comOrders may be handwritten or typed. Make sure to provide a correct street address. P.O. boxes only work for Priority Mail deliveries. If using a Rural Route please include box number. Also include your phone number with area code. Include payment - (money order, bank draft, check, card info - United States Customers)If you'd rather make payment arrangements over the phone, just let us know and we will call you when we receive your order.
International OrdersThe Surplus Center welcomes international orders. When you place an order online from outside the United States, Canada, or the Virgin Islands, we will contact you via email to make shipping and payment arrangements. We accept Wire Transfers for international orders.
If you are purchasing for shipment outside of the United States,
you are responsible for all Custom / Duty fees associated with this order.
If you have any questions about placing an international order, send an email to
customerservice@surpluscenter.com
Shipping & Delivery Information Please allow 7 - 10 working days for delivery. If an item is out of stock we will inform you of the expected delay.All items, unless otherwise noted, are priced F.O.B. Lincoln.
We normally ship by:
UPS: Items up to 150 lbs. can be sent using Ground, 3rd Day, 2nd Day or Next Day service. (3rd Day, 2nd Day and Next Day are guaranteed services.)
3rd Day, 2nd Day and Next Day orders must be entered before 2:00 p.m. (CST) Monday - Friday in order to be shipped that same day. Adverse weather conditions void the guarantee and could result in a change to the scheduled delivery date.
Priority Mail: Items up to 70 lbs. will be delivered in 2-3 days to most U.S. addresses. USPS Priority Mail orders entered before 1:00 p.m. (CST) Monday - Friday will ship the same day.
Truck Freight: We use Fedex Freight Co. to ship items that weigh more than 150 lbs. or are too large to ship using UPS. A residential delivery fee will apply to shipments made to residential or rural areas.
Drop Ship: Drop-ship products are not stocked at Surplus Center. These products will ship directly from the manufacturer to the specified ship-to address. Product availability is subject to stock on hand at the manufacturer. Nearly all of our drop-ship products are stock items and are typically available at the manufacturer. Call us to check availability if you intend to use an expedited shipping method for a drop-ship product. Products drop-shipped from the manufacturer are not returnable.
International Orders: Ship using UPS International, DB Schenker, USPS Air Mail Parcel Post or USPS Global Express Mail. If you are purchasing for shipment outside of the United States, you are responsible for all Custom / Duty fees associated with this order.
If you receive a package from us that has been damaged in shipping, please contact us immediately by calling 1-800-488-3407 or sending email to customerservice@surpluscenter.com
What We Sell?Our surplus products are usually a one time purchase at prices that provide a great value. Quantities are limited to what we have on hand. In addition to our surplus items, we also stock products from major manufacturers.
We describe our products as follows:
New - Excess inventory that is new and unused. Quantities of surplus items are limited; once we sell out we cannot order more.
New Take-Offs - Items removed from unused equipment.
Unused Old Inventory - Older inventory that may have cosmetic imperfections.
Removed From Service - Used products in good working condition.
Brand New - New products we buy directly from the manufacturer and keep in stock.
Warranty InformationProducts we regularly stock that are purchased directly from the manufacturer are covered by that manufacturers warranty.
We warrant all other products, only to the original purchaser, to be free from defects in materials and workmanship for a period of 90 days from date of shipment.
Because we have no assurance of the purposes for which any of the items herein will or may be used, no warranty is given as to the fitness of the item for any particular purpose. You have the responsibility for determining the suitability of items herein for your particular use. We shall not be liable for incidental or consequential damages.
NOTE! Warranties do not cover bent hydraulic cylinder shafts.We shall, at our option, repair or replace any items deemed by us to be defective under this warranty. Items returned by the purchaser for warranty adjustment must be handled as stated in our return policy. Proof of, and date of purchase will be required.
Remedies under this warranty shall be limited to the original purchase price of the claimed defective item. (Some states do not allow limitations on implied warranties, incidental or consequential damages, thus, some of the limitations or exclusions referred to above may not apply to you.)
In no event shall we be liable for any damages, or warrant any of our products which are made defective as a result of damage in shipment, user's abuse, neglect or improper operation.
A copy of the warranty, if any, for an item in this catalog may be obtained, at no charge, upon written request addressed to:
Surplus Center
Warranty Department
1015 West "O" St.
Lincoln NE. 68528
Returning MerchandiseIf you receive a product from us and are not satisfied or the item is not suitable for your application, you can return it within 30 Days, as long as the item has not been installed or modified and it is in the original manufacturers condition.
A refund will be issued for the cost of the item only.
All returns must be shipped back PREPAID with all original parts, manuals and accessories.
We do not accept COD shipments.
If a product is defective within the warranty period please contact us immediately so we may assist you.
All returns
must have a Return Authorization number written on the box.
To obtain an authorization and shipping instructions call 1-800-488-3407 or email
customerservice@surpluscenter.comProducts drop-shipped from the manufacturer are not returnable.
How To Contact UsRemember, you can place an order with us 24 hours a day, 7 days a week by calling our toll free number
1-800-488-3407 from all 50 states plus Canada, Puerto Rico and the Virgin Islands.
To speak with someone in our
Customer Service Department:call
1-800-488-3407 8am-5pm (central standard time) Monday - Friday
or email
customerservice@surpluscenter.comTo Send a FAX: 402-474-5198 Toll Free FAX 877-474-5198
To speak with someone in our
Product Support Department: call
1-800-488-3407 8am-5pm (central standard time) Monday - Friday
or email
productsupport@surpluscenter.comIf you have quantities of new surplus items to sell send email to
buyer@surpluscenter.com
